Refund / Return Policy

GF Pantry is committed to fair trading practice and complies with Australian Consumer Law.

You are entitled to a refund or replacement if you receive an item that:

  • Is significantly damaged and/or broken*
  • Is faulty
  • Is incorrect

Free From foods often have their own unique flavours and textures that do not match with the regular versions. Taste preference is a very personal thing and GF Pantry cannot accommodate every individual customer. Dislike of the taste or texture of a product is not considered a product fault and GF Pantry will not issue a refund in such cases.

GF Pantry may require that the goods are returned before a refund is issued. Alternatively, we may request photos* that clearly show the issue/s and the disposal of products. Please be aware that if you cannot show evidence of an issue or return the item upon request, your refund may be denied.

To let us know what went wrong, please use the contact us link in the header or footer of the website. Typically, we will get back to you within 24-48 hours to remedy any issues.

We pride ourselves on our high level of customer service and we want to hear from you if you have any concerns.

*If a photo is requested of items that are to be disposed, the photo must be of the items in your waste bin provided by your local council.

* We recommend using our Ice Pack & Foil Wrap service in conjunction with express shipping for chocolate products. Please consider your location and Australian weather conditions before making your purchase as we are unable to make any guarantees on chocolates arriving without heat damage and we do not offer refunds/returns on heat damaged chocolate.

* GF Pantry takes care to package goods in a manner that will limit damage in transit. However, the shipping process can lead to the breakage of delicate products such as crackers, ice cream cones and biscuits. GF Pantry will only issue refunds for products that are significantly damaged.