Refund / Return Policy

GF Pantry is committed to fair trading practice and complies with Australian Consumer Law.

We recommend using our Ice Pack & Foil Wrap Service in conjunction with express shipping for chocolate products. Please consider your location and Australian weather conditions before making your purchase as we are unable to make any guarantees on chocolates arriving without heat damage nor can we offer refunds/returns on heat damaged chocolate.

You are entitled to a refund or replacement if you receive an item that:

  • Is damaged and/or broken
  • Is faulty
  • Is incorrect

For products that are damaged or broken in such a way the product is no longer edible please return to GF Pantry for a full refund of products returned. Refunds will only be issued once products are returned. GF Pantry will not be responsible for any costs associated with the return of products.

To let us know what went wrong, please use the contact us link in the header or footer of the website. Typically we will get back to you within 24-48 hours to remedy any issues.

We pride ourselves on our high level of customer service and we want to hear from you if you have any concerns.