Delivery Policy

Frequently Asked Questions:

  • How long will it take you to pack my order?

Orders are typically packed 1 to 2 business days following receipt. So, if you place your order in the evening Monday through Wednesday, it will likely be packed and shipped that same week, If the order is placed on Thursday or Friday it might be dispatched the following week. We also may have longer delays during peak periods ie Christmas.

  • do you ship in hot weather?

GF Pantry ships products all over Australia. Sometimes we purposely delay and hold back orders due to hot weather conditions in either our area or the intended destination. We highly suggest customers pay for express shipping and also purchase an Ice-Pack and Foil Wrap Service. 

  • Can I get Chocolate delivered?

We recommend using our Ice Pack & Foil Wrap Service in conjunction with Express shipping. Please consider your location and Australian weather conditions before making your purchase as we are unable to make any guarantees on chocolates arriving without heat damage nor can we offer refunds/returns on heat damaged chocolate.

  • When will my order be dispatched?

Orders are dispatched daily, Monday through Friday. In most cases, they are dispatched within 24 hours (excluding weekends).

  • When will my order be delivered to me?

Delivery hours are Monday to Friday,  8am to 6pm, excluding public holidays and weekends.

  • Can someone call me before delivery?

Unfortunately, our shipping partners are not able to contact you via telephone before delivery.

  • Can I specify the time and day that I want to have my parcel delivered?

Unfortunately, our shipping partners are not able to accommodate specific delivery requests.

  • Who will you use to ship my order?

GF Pantry has partnered with Australia Post and Toll for delivery.

  • Will my order be sent by road or air?

Depending on your shipping selection at checkout your order may be shipped by road or by air. We recommend you choose Toll or Australia Post Express for items that are temperature sensitive, such as chocolate.

  • Can I get my order delivered to a Post Office Box?

Yes! Australia Post supports delivery to Post Office Boxes.

  • What happens if I'm not home to receive my order?

If an authority to leave has been granted, our shipping partners may leave your order at the delivery location if they feel it is safe to do so, else a card will be left with instructions on what to do next.

  • Can I request a signature on delivery?

Absolutely. You can ask for this by checking the "signature on delivery" option at checkout.

  • What if I can't be at home to receive my order?

No problem. You can instruct the courier to leave the parcel at your door or in a safe place by checking the "authority to leave" option at checkout.

  • How do you work out postage?

The standard shipping charge is static and based on a predetermined pricing scale, whereas Australia Post Express is worked out using a shipping matrix that takes into consideration the overall size and weight of your order. The Toll shipping option utilises Toll's pre-paid DX bags. Toll DX pricing is also fixed and scaled on size and weight at the following levels: 1kg, 3kg and 5kg.

  • How long will it take for my order to get to me?

You will be able to see an estimate of the time it will take for delivery at checkout. Please be aware that this is not a guaranteed delivery date. Timeframes given at checkout are an estimation only and do not take into account any delays caused by Australia Post or Toll.

  • Can I track my order?

Sure can. Tracking instructions will be emailed to you after checkout.

  • My chips are broken, what can I do?

Your products leave our warehouse with the utmost care taken to make the delivery of the products smoother so they arrive to you in amazing condition. Unfortunately sometimes crackers, biscuits, chips etc can break during transit. These are still completely fine to eat, but for products that are damaged or broken and are no longer edible please return to GF Pantry for a full refund of products returned. Refunds will only be issued once products are returned. GF Pantry will not be responsible for any costs associated with the return of products.

  • I live close by, can I pick up my order?

Customers can elect to pick up their orders direct from our store in Westfield Southland. Simply select local pick up at check out between Monday to Thursday and it will be ready for collection one business day after the order is placed. GF Pantry's Store is located directly opposite Coles in Westfield Southland, Cheltenham VIC 3192.

Note: Please wait for email confirmation prior to arriving at store for pick up.