Shipping Policy

Standard Domestic Shipping Costs

  1. Same State Local (Victoria)* and Same State Metro (Victoria)* charged $9.99 flat rate shipping up to 22kg.
  2. Interstate Capital* and Interstate Metro* charged $9.99 flat rate shipping up to 5kg. Above 5kg is charged based on weight and destination (this is calculated at checkout).
  3. All Remote customers to be charged based on weight and destination for all orders across all weight categories.

*Locations and areas are determined by Australia Post and GF Pantry.


      Express & International Shipping Costs

      Express and International shipping is calculated at checkout and is based on weight and destination.

      Express Shipping Service

      Orders that include Express shipping will be packed by GF Pantry as a priority and sent via Australia Post’s Express Post Service which utilises their next business day delivery network* that operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres.

      * Please note that due to Covid19 service interruptions, Australia Post has suspended it’s Express Post Guarantee. Express Post is still available, and will continue to be prioritised as the fastest option for customers, but may not always meet the next business day delivery standard. Other delivery delays outside of Covid19 reasons may also occur. You can find out more about this on the Australia Post Website – click here (link will open in a new window).


      Order Processing & Dispatch

      Orders are typically packed within 2 to 3 business days and dispatched to Australia Post in the afternoon each Monday, Tuesday and Thursday, excluding public holidays and unless otherwise stated. Public Holidays and peak shopping periods such as Easter and Christmas may extend this time by a further 1 to 2 business days.

       A delivery estimate may be displayed at checkout but this is intended as an indication only and GF Pantry makes no guarantee that orders will be delivered by this date. Please note, delivery estimates do not take into consideration seasonal, weather or other delays.

      We partner with Australia Post for our deliveries. Typical delivery hours for Australia Post workers are Monday to Friday,  8am to 6pm, excluding public holidays and weekends.


      Order Tracking

      Yes. Tracking instructions will be emailed to you after checkout.


      Continuing Shipping Network Interruptions

      Australian shipping carriers continue to experience service interuptions which may in turn affect the delivery of some orders. Please click here for more information from the Australia Post website (link will load in a new window). We recommend customers choose Express Shipping to limit delivery delays but Australia Post's next day guarantee on express shipping is suspended.

      Shipping Delays

      If your order is delayed or missing, we can help you by contacting Australia Post on your behalf to locate the order and find out why it is delayed. Please email GF Pantry via the Contact Us page for assistance.

      Shipping Service Limitations 

      Telephone Notification Prior to Delivery Not Available

      Unfortunately, our shipping partners are not able to contact you via telephone before delivery.


      Specific Delivery Time and Day Not Available

      Unfortunately, our shipping partners are not able to accommodate specific delivery requests that include scheduled times or time windows and delivery days.


      Authority To Leave

      If you are unable to be home when your order is delivered, you can instruct the courier to leave the parcel at your door or in a safe place by checking the "authority to leave" option at checkout.

      Our shipping partners may leave your order at the delivery location if they feel it is safe to do so, unless you have specifically requested a signature on delivery. If the order cannot be left at the delivery address, a card with instructions on what to do next will be left instead.


      Updating Shipping Addresses

      If GF Pantry has not yet dispatched your order, please use the contact us form to get in touch and we can manually update the address.

      If the order has already been dispatched, you will need to contact Australia Post directly to request a redirect. Australia Post cannot guarantee that a redirect is possible, so please check your information carefully before you finalise your order.

      If your order is undeliverable because of an incorrect or incomplete address, it will automatically be returned to our warehouse. Please note that GF Pantry is charged a fee for returns. If you would like your order redelivered, you will be issued with an invoice for the cost of redelivery and your order will only be dispatched once payment is made. If you wish to cancel your order at this time, any refund given will be minus the original shipping cost and the return fee, and may also include a deduction for short life products (i.e. Schar bread) that have expired.


      Terms & Conditions For Purchasing Chocolate Products

      GF Pantry ships products all over Australia and New Zealand and temperatures will vary throughout the year. Please consider your location and Australian weather conditions before making your purchase as GF Pantry does not offer a refrigerated delivery service and our carriers may move and store your order in hot environments. Please be aware that GF Pantry does not offer any warranty against heat damaged goods and will not refund or replace heat damaged chocolate.

      When purchasing chocolate, GF Pantry recommends that customers choose express shipping in addition to also purchasing an Ice-Pack and Foil Wrap Service. This will give products the best chance of arriving in good condition.

      You should also be present to receive your order from the delivery driver directly as orders that are "left in a safe place" may not be sheltered from the direct sun and heat.

      By placing an order with GF Pantry, you agree to the following terms and conditions:

      I accept that GF Pantry does not offer a refrigerated delivery service and my order may be moved or stored in a hot environment that could lead to items becoming heat damaged.

      I accept that issues within the shipping network may cause the delivery of my order to be delayed and this can increase the chance for heat damage.

      I accept that Ice packs and foil wrapping will not protect my products from heat damage indefinitely.

      I accept that GF Pantry will not replace or refund my goods if they become heat damaged.


      Click & Collect

      The Click & Collect Service has been temporarily suspended.

      Click and Collect is available to local customers only.

      You must place your Click & Collect order online and choose "Pick Up" as the delivery method.

      Orders can only be collected Monday to Wednesday, between 10am – 2:30pm from GF Pantry's warehouse located at 16B Heversham Drive Seaford, 3198.

      In most situations, your order will be ready for collection within 24 hours, but please wait for an order ready confirmation email prior to collection.

      Please note that orders cannot be collected outside of the above times or on public holidays.