Delivery Policy

Frequently Asked Questions:

  • How long will it take you to pack my order?

Orders are typically packed on the business day following receipt. So, if you place your order in the evening Monday through Thursday, it will be packed the next day, whereas, if it is placed on Friday evening, it will be packed on Monday the following week.

  • When will my order be dispatched?

Orders are dispatched daily, Monday through Friday. In most cases, they are dispatched within 24 hours (excluding weekends).

  • When will my order be delivered to me?

Delivery hours are Monday to Friday,  8am to 6pm, excluding public holidays and weekends.

  • Can someone call me before delivery?

Unfortunately, our shipping partners are not able to contact you via telephone before delivery.

  • Can I specify the time and day that I want to have my parcel delivered?

Unfortunately, our shipping partners are not able to accommodate specific delivery requests.

  • Who will you use to ship my order?

GF Pantry has partnered with Australia Post and Toll for delivery.

  • Will my order be sent by road or air?

Depending on your shipping selection at checkout your order may be shipped by road or by air. We recommend you choose Toll or Australia Post Express for items that are temperature sensitive, such as chocolate.

  • Can I get my order delivered to a Post Office Box?

Yes! Australia Post supports delivery to Post Office Boxes.

  • What happens if I'm not home to receive my order?

If an authority to leave has been granted, our shipping partners may leave your order at the delivery location if they feel it is safe to do so, else a card will be left with instructions on what to do next.

  • Can I request a signature on delivery?

Absolutely. You can ask for this by checking the "signature on delivery" option at checkout.

  • What if I can't be at home to receive my order?

No problem. You can instruct the courier to leave the parcel at your door or in a safe place by checking the "authority to leave" option at checkout.

  • How do you work out postage?

The standard shipping charge is static and based on a predetermined pricing scale, whereas Australia Post Express is worked out using a shipping matrix that takes into consideration the overall size and weight of your order. The Toll shipping option utilises Toll's pre-paid DX bags. Toll DX pricing is also fixed and scaled on size and weight at the following levels: 1kg, 3kg and 5kg.

  • How long will it take for my order to get to me?

You will be able to see an estimate of the time it will take for delivery at checkout. Please be aware that this is not a guaranteed delivery date.

  • Can I track my order?

Sure can. Tracking instructions will be emailed to you after checkout.

  • I live close by, can I pick up my order?

Customers can elect to pick up their orders between 10am and 5pm, Monday to Friday, excluding public holidays. The GF Pantry Warehouse is located at The Assembley Bayside, Unit 16, 329 Bay Road, Cheltenham VIC 3192. Look out for Storage King and drive to the rear of the complex to find us.