Frequently Asked Questions:
Are there any delays?
GF Pantry are now completely up to date, with orders typically packed 1 to 2 business days following receipt as stated below. However, Australia Post are experiencing some delays which may cause a delay in some dispatched orders (click here for more information).
What areas do you ship to?
GF Pantry ships to all states and territories in Australia and all regions in New Zealand.
What is the cost to deliver?
Cost is based on weight and location. This is calculated at checkout based on what products are in your cart and the address you enter.
How long will it take you to pack my order?
Orders are typically packed 1 to 2 business days following receipt. So, if you place your order in the evening Monday through Wednesday, it will likely be packed and shipped that same week, If the order is placed on Thursday or Friday it might be dispatched the following week. We also may have longer delays during peak periods, i.e. Christmas.
Do you ship in hot weather?
GF Pantry ships products all over Australia and New Zealand. Sometimes we purposely delay and hold back orders due to hot weather conditions in either our area or the intended destination. We highly suggest customers pay for express shipping and also purchase an Ice-Pack and Foil Wrap Service when purchasing chocolate.
Can I get Chocolate delivered?
We recommend using our Ice Pack & Foil Wrap Service in conjunction with Express shipping. Please consider your location and Australian weather conditions before making your purchase as we are unable to make any guarantees on chocolates arriving without heat damage nor can we offer refunds/returns on heat damaged chocolate.
When will my order be dispatched?
Orders are dispatched daily, Monday through Friday.
When will my order be delivered to me?
Delivery hours are Monday to Friday, 8am to 6pm, excluding public holidays and weekends. Exception: During high volume periods ie Black Friday and Christmas couriers might be employed to deliver on weekends and public holidays.
Can someone call me before delivery?
Unfortunately, our shipping partners are not able to contact you via telephone before delivery.
Can I specify the time and day that I want to have my parcel delivered?
Unfortunately, our shipping partners are not able to accommodate specific delivery requests.
Who will you use to ship my order?
GF Pantry has partnered with Australia Post for delivery.
Will my order be sent by road or air?
Depending on your shipping selection at checkout your order may be shipped by road or by air. We recommend you choose the express postage option for items that are temperature sensitive, such as chocolate.
Can I get my order delivered to a Post Office Box?
Yes! Australia Post supports delivery to Post Office Boxes.
What happens if I'm not home to receive my order?
If an authority to leave has been granted, our shipping partners may leave your order at the delivery location if they feel it is safe to do so, else a card will be left with instructions on what to do next.
Can I request a signature on delivery?
Absolutely. You can ask for this by requesting this in the order note section at checkout.
What if I can't be at home to receive my order?
No problem. You can instruct the courier to leave the parcel at your door or in a safe place by checking the "authority to leave" option at checkout.
How do you work out postage?
Shipping charges take into consideration the overall size and weight of your order and will be calculated at checkout.
How long will it take for my order to get to me?
You will be able to see an estimate of the time it will take for delivery at checkout. Please be aware that this is not a guaranteed delivery date. Time frames given at checkout are an estimation only and do not take into account seasonal, weather or other delays.
Can I track my order?
Sure can. Tracking instructions will be emailed to you after checkout.
My chips are broken, what can I do?
We take great care in packing your order to ensure products arrive in excellent condition. However, shipping can be rough and unfortunately sometimes crackers, biscuits, chips etc. can break during transit. If products are damaged or broken and are no longer edible, please return to GF Pantry for a refund. Refunds will only be issued once products are returned. GF Pantry will not be responsible for any costs associated with the return of products.
I live close by, can I pick up my order?
YES! If you live local there is now an option for you to pick up your order.
To place an order for local pick up please read below:
- Orders placed online can be collected from GF Pantry located at Unit 27, 329-337 Bay Road, Cheltenham 3192.
- Orders can be collected Monday to Friday between 1pm – 5pm. Local pick up orders can be collected the same business day if the order is placed before 1pm.
- Allow 4 hours between placing the order and the order being ready for pick up.
- No orders can be picked up outside of the above timeframes.
- Orders cannot be picked up on weekends or public holidays.