When you're ordering online there is always a pause to consider how your purchases will get to you. The disappointment of having a parcel turn up only to discover that items are broken is gutting. We want you to know that we get it and that's why we try our hardest to package your items well.
Andrew Seville (Facebook) - Awesome shop, been shopping online here for a few months now, will def always get stuff from here. Packed so neatly it doesn’t even affect my ocd.
So how will we pack your order? Well, we start with a sturdy corrugated cardboard shipping box Products are carefully arranged inside giving consideration to how the box may be handled during transit to prevent heavy items from crushing lighter ones (if the box is placed on its side for instance). Really delicate products may be boxed twice, meaning that they will be packaged in a smaller internal box that will fit inside the outer shipping carton. If you've ordered products in glass bottles or jars, we wrap these in honeycomb kraft paper lined with white tissue. Finally, empty space is filled with kraft paper void fill to prevent items from moving around.
We use kraft paper for its superior cushioning properties and ability to be easily recycled by you in your residential recycle bin.
Buying chocolate? We recommend you buy one of our cold packs and foil wrap to give chocolate the best chance of arriving in tip top condition. Ice packs are made from non toxic and non caustic gel and will stay cool for hours.